Standard Client-Facing Scope Statement
Standard Client-Facing Scope Statement
The Family Wellbeing Pattern Review is an educational and reflective process. It helps organise family observations and identify possible support priorities. It does not provide diagnosis, therapy, counselling, legal advice, NDIS advice, crisis support, or clinical recommendations.
If there is immediate risk of harm, self-harm, violence, abuse, neglect, or unsafe escalation, urgent support should be sought through appropriate emergency, clinical, safeguarding, or crisis services.
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Important note
The Family Wellbeing Pattern Review and Hidden Strain Snapshot are educational and reflective tools. They help families notice patterns and identify support priorities. They do not provide diagnosis, therapy, counselling, legal advice, NDIS advice, crisis support, or clinical recommendations.
If there is immediate risk of harm, self-harm, violence, abuse, neglect, or unsafe escalation, please seek urgent support from appropriate emergency, clinical, safeguarding, or crisis services.
Footer micro version: Educational and reflective support only. Not diagnosis, therapy, legal advice, NDIS advice, crisis support, or clinical advice. For urgent risk, contact appropriate emergency or crisis services.
Tier Offer
1.13.1 Option 1 — Discover. Snapshot Review
A light-touch starting point for families who want help identifying whether a pattern may be emerging. Best for families who need a small first step before booking a full review.
Includes:
• short intake
• brief review conversation or written reflection
• 1–2 page priority note
• one suggested next step
1.13.2 Option 2 — Decode. Family Wellbeing Pattern Review
The core offer. A guided Discover → Decode → Determine process for families who need clarity before choosing the next support step.
Includes:
• fit check
• Family Intake Form
• optional Parent Observation Tracker
• 45–60 minute Discovery conversation
• internal Decode
• 2–4 page Family Wellbeing Pattern Summary
• one suggested next pathway
1.13.3 Option 3 — Determine. Pattern Review Plus
A deeper version for families with more documents or more complex but still in-scope patterns. Best used after the core offer has been piloted and refined.
Includes:
• core inclusions
• expanded document review allowance
• optional walkthrough conversation
• expanded Promote / Maintain / Demote / Pause / Connect table
• clear next pathway recommendation
Discover. Terms Snapshot for Website
The Family Wellbeing Pattern Review is a fixed-scope educational and reflective support process. Pricing includes the agreed intake review, Discovery conversation, internal pattern review, and client-facing summary according to the selected tier. The service does not include diagnosis, therapy, counselling, legal advice, NDIS advice, crisis support, school advocacy, or ongoing implementation unless separately agreed in writing.
Bookings are confirmed once payment and scope acceptance are received. Cancellations, refunds, and rescheduling are managed according to the terms provided at booking. If a concern appears outside the scope of the review, Determine Education may pause, redirect, or recommend a more appropriate support pathway.